Hello Friends!
What happens if something goes wrong with your dragons?
What if you get the hovertext of doom?
You think how in the world did this even happen?? How will anything EVER be right again??? BUT DON'T PANIC!!
Did you know you can file a ticket? It's an easy way to get Mystical Creatures to help you and fix your problem quickly! Here's how ya do it:
From the home page (or any page) click More, then Support.
That will take you to the support page where you can read the Guidelines and file your ticket.
To file a new ticket, click the New Request button.
You'll then get a pop up window for you to input information so that Mystical Creatures can help you best. There is a drop-down menu that allows you to choose the best department for your issue to be taken care of. The best thing about filing a ticket, is how quick they are to respond especially during normal business hours throughout the week. However, during early morning hours or on weekends it might take just a bit longer.
When you have filled out the required information, in the body of the ticket you can give a detailed description or account of exactly what the issue is. You can even attach files, pictures or texts to the ticket by clicking "Choose Files". Lastly, when you are sure you have given every bit of information you can, click the SAVE button. This will send it to Mystical Creatures and save it on your support page, for you to refer back to, should Mystical Creatures need more information or have any questions for you.
It is important to check back or keep a check on your email to know if a response is required from you.
And... Remember, please always ask in the Mystical Creatures group, if you have ANY questions. We always try to help out as best we can, but if it's something that requires a ticket, we'll let ya know!
See ya out there!
